Technical support

If you need a spare part, have a question about operation or need maintenance, it has to be done quickly.

Our service is prepared for this - to be there for you in a competent, friendly and fast manner. All spare parts are in stock and are dispatched worldwide on a daily basis. We even have the right spare part in stock for older models.

Tel: +49 8092 2093-0
E-Mail: service(at)dr-mach.de

FAQ

Here you will find answers to the most frequently asked questions.

How do I get a Dr. Mach light?

Dr. Mach lights are sold exclusively through specialist medical retailers. Please contact your trusted dealer. We will be happy to name a dealer in your area who offers our lights. Please contact us by e-mail at info@dr-mach.de or by telephone on +49 (0)8092 2093-0

My lamp is broken - how can I have it repaired?

First contact the dealer from whom you purchased your light. If you still require support, please contact service@dr-mach.de. Please always state the serial number (SN) and article number (REF) of your luminaire.

My light does not light up

First check whether there is power at the power supply unit or in the socket. Then check whether the fuse segment is missing or has been inserted correctly. If you still require assistance, please contact service@dr-mach.de. Please always state the serial number (SN) and article number (REF) of your light.

I need a spare part for my light

I need maintenance

First contact the dealer from whom you purchased your light. We will be happy to name a dealer in your area who offers maintenance. Please contact us by e-mail at info@dr-mach.de or by telephone on +49 (0)8092 2093-0