Technical support

When you need a spare part, have a question about operation, or require maintenance, prompt action is essential.

Our service team is ready to assist you—competently, efficiently, and with a friendly approach. All spare parts are readily available in our inventory and are shipped daily to destinations worldwide. Even for older models, we ensure the right spare part is always in stock.

Tel: +49 8092 2093-249
E-Mail: service(at)dr-mach.de

FAQ

Here you will find answers to the most frequently asked questions.

How do I get a Dr. Mach light?

Dr. Mach lights are sold exclusively through specialist medical retailers. Please contact your trusted dealer. We will be happy to name a dealer in your area who offers our lights. Please contact us by e-mail at sales(at)dr-mach.de or by telephone on +49 (0)8092 2093-299

My light is broken - how can I have it repaired?

First contact the dealer from whom you purchased your light. If you still require support, please contact service@dr-mach.de. Please always state the serial number (SN) and article number (REF) of your luminaire.

My light is broken - how can I dispose of my old appliances?

In accordance with EU Directive 2002/96/EC of the European Parliament and of the EU Council on Waste Electrical and Electronic Equipment (WEEE) and the new version of the EU Directive 2012/19/EU, there is an obligation to collect, treat and dispose of waste electrical and electronic equipment in accordance with regulations. According to the Electrical and Electronic Equipment Act (ElektroG) applicable in Germany, every manufacturer is obliged to provide a reasonable opportunity to take back waste electrical equipment from users other than private households.

We, Dr. Mach GmbH & Co. KG, take responsibility for the products we sell (electrical appliances) and return them to the recycling cycle. For Dr. Mach products (waste electrical and electronic equipment) that have been used commercially or in public facilities - so-called B2B devices - we have provided take-back and disposal solutions for our products. We assume the costs for the recycling of the electrical appliances produced by us (with the exception of historical old machines / old electrical appliances).

Possibility to return and dispose of our products (old electrical appliances)

If you would like us to dispose of an electrical appliance from Dr Mach in an environmentally friendly manner, you have the option of returning it to us. As the customer, you are responsible for organising the transport and the costs incurred. As soon as we have received the old electrical appliance, we will take care of all further steps. You will not incur any costs for the actual disposal of the old appliance.

To register your return, please contact us exclusively at the following
e-mail address: sales(at)dr-mach.de

Please state the device type and serial number of the device to be disposed of in your e-mail.
You will then receive an e-mail with all the documents and information required for the return and instructions on how to label the goods externally.

My light does not light up

First check whether there is power at the power supply unit or in the socket. Then check whether the fuse segment is missing or has been inserted correctly. If you still require assistance, please contact service@dr-mach.de. Please always state the serial number (SN) and article number (REF) of your light.

I need a spare part for my light

I need maintenance

First contact the dealer from whom you purchased your light. We will be happy to name a dealer in your area who offers maintenance. Please contact us by e-mail at service(at)dr-mach.de or by telephone on +49 (0)8092 2093-249